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Bank Holidays 8am – 8pm

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Terms of Services


All customers agree to be bound by terms and conditions of service set forth below upon usage of any services offered by Synergy Security Ltd and its associate partners as defined herein

Contract Formation

2.1 All Orders submitted by the Customer to Synergy Security Ltd and accepted by Synergy Security Ltd shall be subject to these following terms and conditions which shall form part of

and govern any Contract

2.2 Usage of any service or receiving any estimate or quotation for any Products and/or Services by the customer. issued by Synergy Security Ltd verbally, by phone or in person or in

writing including by email- shall be deemed acceptance of these terms and conditions.

3 Price

3.1 All prices for Products or Services stated in any quote. estimate or acceptance of Order are those current at the time of the Customers enquiry by phone, by email or any other means

4.1 Payment for parts and services must be made by credit/debit card or cash prior or upon the delivery of the services by Synergy Security Ltd. We no longer accept cheques or American Express Credit/Debit Cards.

4.2. The customer agrees that payment for services and carriage is non-refundable and parts or equipment fitted or supplied will be replaced only if found faulty and/or covered by the manufacturer’s warranty.

4.5 lf any payments are overdue the Customer may be placed on credit hold and no further Products or Services will be delivered or made available to the Customer until all payments.

due to Synergy Security Ltd under the Contract have been paid. Synergy Security Ltd may at its discretion, withdraw credit facilities in the event of any breach of this contract bv the Customer.

4.8 The customer agrees to make all payments due under this contract irrespective of any dispute or claim the Customer may have with or against any third party.

  1. Warranties

5.1 Synergy Security Ltd to the extent that it is permitted to do so, hereby assigns the benefit of any guarantee or warranty covering any defects in Products received by Synergy Security Ltd

with the manufacturer or supplier of the relevant Product.

5,2 The warranty service (if any) will be that provided by the manufacturer and any validation procedures relating to that warranty service are the responsibility of the customer.

5.3 Synergy Security Ltd may in its discretion offer support or maintenance services with respect to Products or services.

5.4 The warranty of the manufacturer or supplier is in lieu of all other terms or conditions whether express or implied concerning the quality or fitness for purpose of Products and all such other terms and conditions are hereby excluded.

  1. Terms of Service

6.1 Synergy Security Ltd will make every possible effort to preserve their customers’ data, however they make no guarantees whatsoever that data will be intact after the computer(s)

have been repaired and tested. The customer agrees not to hold Synergy Security Ltd responsible for any loss or damage to data as a result of repairs, upgrades or any other services carried out on their computer(s) or network.

6.2 Onsite visits benefit from cant -fix no-fee policy if the engineer is technically unable to resolve the reported problem. If Synergy Security Ltd technician(s) can’t fix the problem

due to external dependencies such as faulty equipment or no internet service by BT or any other Internet Service Provider or lack of original disks or drivers, the customer is liable

the minimum standard charge agreed at the time of booking.

If at least one of the original problems reported by the customer is fixed by the on-site technician, the customer is liable to pay the full price agreed at the time of booking.

6.3 Workshop repairs benefit from a cant-fix no-fee policy if Synergy Security Ltd is unable to fix the original reported problem but where the fix is possible by replacement of a faulty part

or parts and the customer does not agree to the replacement of the faulty part, Synergy Security Ltd reserves the right to charge the Customer a diagnostic fee of £35 +VAT. If

the computer(s) is not possible by replacement of the faulty part(s) and/or as a result of extensive damage to the equipment, it is declared imreparable by Synergy Security Ltd

technicians, cant-fix no-fee policy will apply. Where several faults are reported by the customer and at least one of the faults has been successfully

repaired, the Customer is liable to pay the full amount agreed at the time of booking. cant-fix no-fee does not apply to partially repaired computers, virus removal or data retrieval.

6.4 If Synergy Security Ltd is unable to repair the computer(s) due to non-supply of parts by manufacturers or suppliers, a diagnostics fee of £35 + VAT may apply to any computer(s)

under repair. The diagnostics fee will cover the time spent on fault diagnosis and re-assembly of the computer(s) and excludes cost of collection and return of the computer(s) if applicable

The return of the customer’s computer(s) will be subject to prior payment of diagnostics fee and carriage if applicable. We may waive the diagnostics fee at our discretion.

6.5 If the customer’s computer develops a fault in the course of service delivery by Synergy Security Ltd on-site or off-site, the customer agrees not to hoid Synergy Security Ltd responsible

for the fault. However, Synergy Security Ltd will do its best to remedy the problem at no cost to Customer(s) unless parts are required.

6.6 All computers that have undertaken software repairs in Synergy Security Ltd workshops are checked for viruses and are free from viruses before delivery to the customer.

Synergy Security Ltd is not responsible for any virus infections that occur after the customer has received the computer(s). A charge will apply for the removal of any virus(es) in computer(s) after the delivery of the computer(s).

6.7 All the customer’s computers once repaired or declared irreparable, must be collected within 14 days from the time the customer is informed. If the customer fails to collect repaired or unrepaired computer, we reserve the right to charge the Customer for storage at a rate of £3 + vat a day until the passage of a maximum of 8 weeks.

The customer must claim or collect the computer within 8 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer.

6.8 Where the Customer requires Synergy Security Ltd to carry out any configuration or installation services either for the Customer and /or the end-user. Synergy Security Ltd shall do so

as subcontractor to the Customer and this agreement.

  1. Liability

7.1 Synergy Security Ltd shall a) not be liable for any claims regarding the physical functioning of the equipment/media or the condition or existence of data stored on the me

supplied before, during or after services; bl In no event will Synergy Security Ltd be liable for any loss of data or loss of revenue or profits or before, during or after services even

Security Ltd has been advised of the possibility of damages or loss to persons or property.

7.2 Synergy Security Ltd liability of any kind with respect to the services, including any negligence or delay in delivery of service on its part, or loss of equipment or media, shall to the quoted price for the services.

7.3 The Customer must be aware of the inherent risks of damage to media or equipment that is involved when undergoing data recovery or computer repairs, including without limitation, risks due to destruction or damage to the media or equipment and/or data stored and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Synergy Security Ltd. The customer agrees not to hold Synergy Security Ltd responsible for any damage or loss of equipment or media or data loss. In case of any damage or loss to the original

media or equipment, the liability of Synergy Security Ltd shall be limited to providing the customer

with similar media or equipment of comparable price or capacity.

7.5 Synergy Security Ltd shall not be liable to the Customer whether in contract, tort or otherwise and even if foreseeable by or in the contemplation of Synergy Security Ltd for: (a) any

loss of profits, business, revenue, goodwill or anticipated savings, whether sustained by the Customer or any other person; or (b) any special, indirect, or consequential loss whether sustained by the Customer or any other person.

7.6 Any advice or recommendations given to the Customer by Synergy Security Ltd or its employees or agents as to storage. application, use or preference of the goods which confirmed in writing by Synergy Security Ltd, is followed or acted upon entirely at the Customers own risk and accordingly Synergy Security Ltd shall not be liable for any such advice or recommendation which is not so confirmed.

7.7 While Synergy Security Ltd will make every effort to preserve the integrity of any equipment under repair, the Customer agrees not to hold Synergy Security Ltd responsible for any

accidental damages to the equipment in its possession including but not limited to surface scratches, deformations and cracks.


  1. Variations

10.1 Synergy Security Ltd reserves the right to modify these terms and conditions, Any such modification will apply on the effective date specified in the said notice to all services and

products provided by Synergy Security Ltd